Terms of Service

These terms are written in plain language. They are not a binding legal contract drafted by lawyers — they are a set of reasonable expectations for using our website. We are a small startup and these terms reflect our current understanding. Nothing in these terms should be interpreted as a guarantee, warranty, or promise of any kind. Use of this website is entirely at your own risk.

1. Agreement to Terms

By visiting or using the Heuristro website ("Site"), you agree to these terms. If you don't agree, please don't use the Site. It's that simple.

2. What We Do

Heuristro is a startup that offers AI and software development services. The information on our website describes the types of work we do in general terms. It is not an offer, proposal, or commitment to deliver any specific product, result, or outcome. Any actual work would be discussed and agreed upon separately on a case-by-case basis.

3. No Promises or Guarantees

We do our best to keep the information on our website accurate and up to date, but we make no promises, guarantees, representations, or warranties of any kind — express or implied — about:

• The accuracy, completeness, or reliability of any content on this Site.
• Specific outcomes, results, timelines, or deliverables from our services.
• The Site being available, error-free, or secure at all times.
• The suitability of our services for your particular needs.
• The accuracy of any pricing, availability, or technical information displayed on the Site.
• The behaviour, practices, or reliability of any third-party service used by or linked from this Site.

Everything on this website is provided "as is" and "as available" without any warranty of any kind — express, implied, statutory, or otherwise — including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. No information on this Site constitutes professional, financial, legal, or technical advice.

4. Consultations and Inquiries

We offer free consultation requests through our Site — this simply means you can send us a message to start a conversation. Submitting a consultation request does not:

• Create any agreement, contract, or obligation between us.
• Guarantee a response within any specific timeframe.
• Commit us to providing any services.
• Constitute professional advice of any kind.

We may decline any request at our sole discretion and for any reason.

5. Using the Site

We ask that you use the Site responsibly. Please don't:

• Use the Site for anything illegal or harmful.
• Try to access parts of the Site or its systems you're not supposed to.
• Submit false or misleading information through our forms.
• Use bots or automated tools to scrape or interfere with the Site.

6. Our Content

The text, design, and code on this Site belong to Heuristro unless otherwise noted. You're welcome to reference or share our content in a reasonable way, but please don't copy, redistribute, or claim it as your own without asking us first.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Heuristro, its founders, team members, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, business opportunities, or goodwill — arising from or related to:

• Your use of, or inability to use, this website or any content on it.
• Reliance on any information presented on the Site.
• Any actions taken by third-party services used by or linked from this Site.
• Unauthorised access to or alteration of your transmissions or data.
• Any errors, bugs, interruptions, or downtime of the Site.

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages. We are a startup. We are doing our best, but we cannot be held liable for things beyond our reasonable control.

8. Analytics and Performance Monitoring

We use third-party services to monitor website performance and analyse visitor traffic. These include:

• Vercel Analytics: Collects anonymised visitor data such as page views, referral sources, browser type, operating system, and approximate geographic location. Vercel may process your IP address to determine your country and region; however, your IP address is not stored or made available to us.
• Vercel Speed Insights: Collects real-user performance metrics (such as page load times and Core Web Vitals) to help us optimise site performance. This data is anonymised and aggregated.
• Google Analytics: Collects website usage data only when you consent to analytics cookies, as described in our Cookie Policy.

These services operate in accordance with their respective privacy policies. Vercel Analytics and Speed Insights do not use cookies and do not track individual users across websites. By using this Site, you acknowledge that these analytics services may process limited technical data as described above. For more information, please refer to our Privacy Policy.

9. Third-Party Links and Services

Our Site may link to other websites and relies on third-party services (such as Google, Vercel, and EmailJS). We don't control those sites or services and aren't responsible for their content, privacy practices, data handling, or reliability. These third parties may collect and use data in accordance with their own privacy policies, which may include use for advertising, machine learning, or other purposes unrelated to our Site. We accept no liability for any actions taken by these third parties. Visit or use them at your own discretion and risk.

10. Changes

We may update these terms as our business evolves. We'll post changes on this page with an updated date. Continuing to use the Site after changes means you accept the updated terms. We do not guarantee advance notice of changes.

11. Governing Law

These terms are governed by applicable law. We prefer to resolve any disputes through honest conversation first. If that doesn't work, any dispute shall be resolved in accordance with the laws of the jurisdiction in which Heuristro operates, without regard to conflict-of-law principles. You agree that any legal action or proceeding shall be brought exclusively in the courts of that jurisdiction.

12. Indemnification

You agree to indemnify, defend, and hold harmless Heuristro, its founders, team members, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Site, (b) your violation of these terms, (c) your violation of any applicable law or third-party rights, or (d) any content or information you submit through the Site.

13. Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

14. Contact

Questions about these terms? Email us at: contact@heuristro.com